Terms And Conditions

Welcome to Cotswold Pristine. Our terms and conditions ensure that we provide you with the highest quality of service in a bespoke, and discreet manner and are designed to ensure a seamless experience for our valued clients, maintaining the high standards synonymous with the Cotswold Pristine brand.

Terms and Conditions

Cotswold Pristine Cleaning Services Terms and Conditions:

By booking our services, you agree to the following terms and conditions:

Booking and Consultation
- All bookings must be arranged in advance. To ensure we meet your specific requirements, we will conduct a pre-clean consultation to discuss and document all necessary details.
Cancellation Policy
- Cancellations must be made at least 48 hours prior to the scheduled cleaning service. Any cancellations made with less than 48 hours’ notice may incur a charge.
Payment Terms
- Payment must be made within 24hrs of your clean. We accept payments via BACS, cash, or card. Late payments will incur a £5 daily fee until the invoice is cleared.
- For End of Tenancy cleans and other large cleaning jobs, a deposit of 50% will be required before the day of the clean.
Refunds
- Refunds are not provided except in exceptional circumstances. Our priority is to rectify any issues to your satisfaction.
Parking Requirements
- Where possible, parking should be provided for our cleaning team. This facilitates efficient and timely service delivery.
Service Documentation
- All services to be provided will be discussed and documented during our initial consultation. This ensures clarity and mutual understanding before work commences.

By choosing Cotswold Pristine, you are opting for a premium cleaning service tailored to your unique needs. We pride ourselves on our commitment to excellence and your satisfaction.

For any queries or additional information, please do not hesitate to contact us.

Thank you for choosing Cotswold Pristine.